Terms & Conditions
1. Introduction
Welcome to Giant! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform to book services, purchase products, and interact with other users.
By using our website and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
To provide and improve our services, we may collect the following types of information:
a. Personal Information
- Name, email address, phone number, and other contact details when you register or update your account.
- Profile information, such as your photo, address, and payment details.
b. Order & Transaction Information
- Details of service orders or product purchases, including job descriptions, images, delivery addresses, and payment history.
c. Usage Information
- How you use the platform, including orders placed, offers made, messages sent, and features interacted with.
d. Communications
- Messages and communications between Customers and Service Providers via our platform.
e. Location Data
- If enabled, we may collect your location to suggest relevant services, providers, or delivery options.
3. How We Use Your Information
We use your information to:
- Provide, operate, and improve our services.
- Facilitate order booking, offer management, payments, and delivery.
- Enable communication between Customers and Service Providers.
- Send notifications about order status, offers, and important updates.
- Ensure security, prevent fraud, and comply with legal obligations.
- Personalize your experience and recommend relevant services or products.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following cases:
- With Other Users: Relevant information (e.g., name, contact details, order/job details) is shared between Customers and Service Providers as needed to fulfill orders.
- With Service Providers: For product orders, your delivery address and contact information may be shared for fulfillment.
- Legal Compliance: We may disclose information if required by law, regulation, or court order.
- Service Partners: With trusted third-party partners (e.g., payment processors) who help us operate our platform, under strict confidentiality agreements.
5. Your Rights & Choices
You have control over your information:
- Profile Management: Update your personal details and preferences at any time.
- Location Permissions: Enable or disable location tracking in your device settings.
- Order Content: Edit or delete order-related content you’ve shared, where applicable.
- Account Deletion: You may request to delete your account at any time.
- Communication Preferences: Manage your notification and communication settings.
6. Security
We take data security seriously and implement measures to:
- Encrypt sensitive information during transmission.
- Store your data securely with restricted access.
- Regularly monitor our systems for vulnerabilities.
While we strive to protect your information, no method of storage or transmission is 100% secure. Please use a strong password and report any suspicious activity to us immediately.
7. Children’s Privacy
Our platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of significant changes via the app or email. Please review this policy regularly for updates.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at support@giant.com.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.